Remote help
If we have arranged a remote help session with you, download our support tool here, open it, and tell us what it shows. Only download it when we have arranged a session with you.
How it works
A remote session, step by step.
Step 1
Talk to us first
Call or message us, and we arrange the session with you.
Step 2
Download and open the tool
Use the button on this page, then open the file you downloaded.
Step 3
Tell us what it shows
Read us what appears on the screen, and we take it from there with you on the line.
Stay safe
A caller asked you to download something?
Scammers call pretending to be from Microsoft, a broadband provider or a bank, and ask people to install a remote tool. If a call you weren’t expecting asks you to download anything, hang up, and never let a caller you don’t know connect to your computer.
Questions
About remote help.
Which problems can you fix remotely?
Many software problems: settings, programs, email and printers that need setting up. Ask us first; hardware faults need a visit.
Do I need to stay at the computer?
Yes, please stay with it and on the phone, so you can see what we do and answer any questions.
Does it work on a Mac?
This download is for Windows. For a Mac, call or message us and we tell you what to do.
What does remote help cost?
Every job is quoted on its own, before any work starts. No fix, no fee: if we can’t fix it, you pay nothing.
Not sure it can be done remotely? Ask us.
Tell us what’s wrong. If it needs a visit, we come to you.
