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PC or laptop won’t turn on?

No lights at all, lights but a dead screen, or a loop that never reaches the desktop. Different faults, same first step: stop forcing restarts, especially if your files matter, and tell us what happened. We come to you.

Book a visitWhatsApp usCall 0800 772 0033
4.9 from 73 Google reviewsPublic liability insured
Laptop charging port being soldered
We come to youAt home or at work
A real job we didDead PC, no lights at all, and the data matteredSee the job

Quick answer

Why won’t my computer turn on?

Most often it is power: the charger, the battery, the power supply or the board that shares the power out. If it starts but never reaches Windows, it is more often the drive or the system. Stop forcing restarts if your files matter, and tell us what you see. We find the cause, and your quote comes first.

What we fix

Dead, half-alive or stuck: we find out why.

Laptops and desktop PCs, at home or at work.

  • Completely dead

    No lights, no fans, no sound: usually power delivery or the board itself.

  • Lights, but no picture

    The fans spin and the lights come on, but the screen stays black.

  • Stuck before Windows

    Restart loops, repair screens and start-up crashes: often the drive or the system.

  • Turns itself off

    Overheating, a failing power supply or a failing drive.

  • A laptop that won’t charge

    The charger, the charging port and the battery, tested one by one.

    More about it

  • Board and memory faults

    Failed boards and memory found and replaced, as in the job below.

    More about it

  • Starts, then freezes

    Heat, memory or a damaged system, found before anything is replaced.

    More about it

  • Files you need on it

    We get your files off first, then repair.

    More about it

Symptoms

What it usually turns out to be

What you see, what is usually behind it, and what to do now. The diagnosis confirms it before any work starts.

  • No lights, no fans, nothing

    Usually
    Power delivery (the charger or the power supply) or the board itself. One dead PC we saw had a failed motherboard and faulty memory.
    What to do now
    Try another socket and, for a laptop, another charger if you have one. Then stop.

  • Lights come on, but the screen stays black

    Usually
    Memory, the graphics or the screen; on a desktop, sometimes just the wrong video port.
    What to do now
    On a desktop, check the screen is plugged into the graphics card, not the board.

  • It restarts in a loop

    Usually
    A damaged system or a failing drive.
    What to do now
    Don’t let it loop for hours: switch it off if your files matter.

  • Windows says it is repairing, then fails

    Usually
    A failed update or a damaged system; sometimes the drive.
    What to do now
    Write down any error code on the screen, and tell us whether the files matter.

  • It switches off after a few minutes

    Usually
    Overheating, or a power supply or battery that can’t keep up.
    What to do now
    Feel for heat near the vents, and keep them clear.

  • A laptop that only works plugged in

    Usually
    A worn-out battery, or a fault in the charging circuit.
    What to do now
    Note the make and model (on the sticker underneath) so we can check the battery.

How it works

How a repair works

  1. Step 1

    Tell us what happened

    Call, send a message or a photo on WhatsApp, or book online. Tell us if the files matter.

  2. Step 2

    We come to you

    At home or at work, at a time that suits you. Rather bring it to us? Call first and we’ll arrange it.

  3. Step 3

    Diagnosis, then your quote

    We find the cause first, and your quote comes before any work. No fix, no fee: if we can’t fix it, you pay nothing. Warranty: 1 to 12 months, confirmed with your quote, before any work starts.

Real jobs

Real jobs, and a customer who’s been there.

Every job is quoted on its own. These are jobs we have actually done, and what a customer wrote.

  • A job we did

    Dead PC, no lights at all, and the data mattered

    The machine would not power on: no lights, no fans, nothing. The customer needed what was on it. We diagnosed a failed motherboard and faulty memory, replaced both, and recovered and restored the data.

  • A job we did

    Windows would not start: every file recovered

    The system could not be saved, but the files could. We recovered everything (photos, documents, emails, videos and music) and handed it all back.

  • “I had booked the Hyper TechTeam after my laptops USB-C charging port stopped working and my computer was stuck in a boot…”
    Priyesh MorarGoogle review · Charging port and boot loop

Read all 73 reviewsHow we show reviews

Price

What it costs

Every job is quoted on its own, before any work starts: a new charger and a new motherboard are very different jobs, so there is no price list.

No fix, no fee: if we can’t fix it, you pay nothing.

Warranty on repairs: 1 to 12 months, confirmed with your quote, before any work starts.

Book a visitWhatsApp usCall 0800 772 0033

Where

We come to you.

At home or at work across Hertfordshire, Bedfordshire, London, Birmingham and Leicester.

Type your postcode, or just the first half (like WD4).

Questions

What people ask us.

Something else? Send a message on WhatsApp and we’ll answer.

Is my computer dead for good?
Not usually. A computer that won’t start most often has one failed part: a charger, a power supply, memory, a drive or the board. The diagnosis finds which, and you get a quote before any work starts.
How quickly can you come?
We usually come to you within 24 hours, unless we are really busy. Many small repairs and upgrades are done and back with you within 24 hours.
Should I keep trying to restart it?
No. If the drive is failing, every forced restart can make it worse. Switch it off and tell us what you saw.
Will I lose my files?
Not if we can help it. Tell us the files matter when you call: we get them off first, then repair. In one job Windows could not be saved, but every photo, document and email was.
Do you come to me?
Yes. We come to homes and offices across Hertfordshire, Bedfordshire, London, Birmingham and Leicester and the towns around them. If you’d rather bring it to us, call first: our workshop takes drop-offs by arrangement.
What will it cost?
Every job is quoted on its own, before any work starts. No fix, no fee: if we can’t fix it, you pay nothing. Warranty: 1 to 12 months, confirmed with your quote, before any work starts.

Won’t turn on? Tell us what you see.

Lights or no lights, a loop or a black screen: a short message or a photo on WhatsApp helps. Your quote comes first.

Book a visitWhatsApp usCall 0800 772 0033