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Software support for your computer

Errors after an update, a program that won’t open, email stuck in the outbox, scam pop-ups, or a new computer to set up with everything moved across. We sort it at home or at work, or remotely when that suits. Your quote comes first.

Book a visitWhatsApp usCall 0800 772 0033
4.9 from 73 Google reviewsPublic liability insured
A person with a headset taking notes at a computer desk
We come to youOr help remotely, when it suits
A real job we didPrinter connection fixed, and Office without the subscriptionSee the job

Quick answer

Can you fix my computer’s software?

Yes. We sort out Windows and macOS problems, programs that won’t install or open, email that won’t send, pop-ups and viruses, and updates that went wrong, and we set up new computers with your files and programs moved across. We come to you, or help remotely when that suits, and your quote comes first.

What we sort

Windows, macOS and the programs you use.

At home or in a small office.

  • Windows and macOS problems

    Error messages, failed updates and settings that went wrong.

  • Programs and Microsoft Office

    Installed, activated and working, on a subscription or a one-off licence.

  • Email

    Accounts set up on your computer, and email that won’t send or arrive.

  • Viruses and pop-ups

    Viruses, unwanted programs and scam pop-ups removed.

    More about it

  • New computer set-up

    Set up and updated, with your files, email and programs moved from the old one.

  • Updates and drivers

    Brought up to date, without losing your settings.

  • Printers and devices

    Printers, scanners and other devices installed and working.

    More about it

  • Slow or crashing computers

    Blue screens, freezes and start-up problems.

    More about it

Symptoms

What it usually turns out to be

What you see, what is usually behind it, and what to do now. We confirm it before any work starts.

  • A pop-up says your computer is infected

    Usually
    A scam web page, not a real virus warning.
    What to do now
    Don’t call the number on the screen. Close the browser, and call us if it won’t close.

  • A program won’t open or keeps crashing

    Usually
    A damaged install, an update it doesn’t like, or a missing part of Windows.
    What to do now
    Note the exact error message; a photo of it on WhatsApp helps.

  • Emails stuck in the outbox

    Usually
    Changed account settings or password, or a full mailbox.
    What to do now
    Check you can still sign in to your email on the web.

  • An update failed, or keeps coming back

    Usually
    Low disk space, a damaged update or a driver it won’t accept.
    What to do now
    Don’t switch off during an update; tell us the error code if there is one.

  • Office asks you to pay again

    Usually
    A subscription that ended, or a licence that was never activated.
    What to do now
    Don’t buy anything yet: a one-off licence can be cheaper for some people.

  • Odd new toolbars or search pages

    Usually
    Unwanted programs installed alongside something else.
    What to do now
    Don’t enter passwords on unfamiliar pages until it is checked.

How it works

How it works

  1. Step 1

    Tell us what’s wrong

    Call, send a photo of the error on WhatsApp, or book online.

  2. Step 2

    We come to you

    At home or at work. For some software problems we can help remotely instead: ask us.

  3. Step 3

    Your quote, then the fix

    Your quote comes first. No fix, no fee: if we can’t fix it, you pay nothing.

Real jobs

A real software job, and what a customer wrote.

Every job is quoted on its own. This is a job we have actually done, and what a customer wrote.

  • A job we did

    Printer connection fixed, and Office without the subscription

    We repaired the printer connection and installed Microsoft Office (Word and Excel) on a one-off licence instead of a monthly subscription, so the customer stopped paying every month for software they already owned.

  • “Very knowledgeable technician. Arrived on time and set up and tuned in my new printer, copier and scanner with aplomb.”
    AlanGoogle review · New printer set up

Read all 73 reviewsHow we show reviews

Price

What it costs

Every job is quoted on its own, before any work starts, so there is no price list.

No fix, no fee: if we can’t fix it, you pay nothing.

Warranty on repairs: 1 to 12 months, confirmed with your quote, before any work starts.

Book a visitWhatsApp usCall 0800 772 0033

Where

We come to you.

At home or at work across Hertfordshire, Bedfordshire, London, Birmingham and Leicester.

Type your postcode, or just the first half (like WD4).

Questions

What people ask us.

Something else? Send a message on WhatsApp and we’ll answer.

Can you help remotely?
For some software problems, yes. Ask us first: we tell you whether it can be done remotely or needs a visit. Hardware faults always need a visit.
Do you install Microsoft Office?
Yes, on a subscription or on a one-off licence. In one job the customer stopped paying every month for Word and Excel by moving to a one-off licence.
Can you remove a virus?
Yes: viruses, unwanted programs and scam pop-ups. Then we make sure your computer is up to date and show you how to spot the next one.
Can you set up my new computer?
Yes: set up and updated, with your files, email and programs moved across from the old one.
Do you come to me?
Yes. We come to homes and offices across Hertfordshire, Bedfordshire, London, Birmingham and Leicester and the towns around them.
What will it cost?
Every job is quoted on its own, before any work starts. No fix, no fee: if we can’t fix it, you pay nothing.

Stuck with an error? Send us a photo of it.

A photo of the message on WhatsApp often tells us what it needs. Your quote comes first.

Book a visitWhatsApp usCall 0800 772 0033